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Displaying 11 - 20 of 43 results
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Adult hospital patient experience survey: What have we learned from 5 years’ results?
This report sets out major themes from the results of the adult hospital patient experience survey since its inception in 2014. It covers how responses have changed over that time, and the variation in responses between different groups.
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From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement
From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement.
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Development of patient experience indicators for New Zealand
KPMG has developed a report on the development of patient experience indicators for New Zealand for the Commission.
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Blog: Patient experience feedback vital to the quality of general practice care – College
Dr Kate Wang is General Manager, Quality at the Royal New Zealand College of General Practitioners.
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Nudges to improve patient experience
Using insights from behavioural science, the Health Quality & Safety Commission worked with Ogilvy and Nelson Marlborough, Northland and Waikato district health boards (DHBs) to develop ‘nudges’.
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The Health Quality & Safety Commission launches Experience Explorer
The Commission has launched the Experience Explorer an improved tool for public reporting of results from the national patient experience programme.
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Open Book: Dispensing errors: Learning from the national primary care patient experience survey (Jan 2019)
This report alerts providers to key medication-related findings from the national primary care patient experience survey, and includes some recommendations for improvement.
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Adult primary care patient experience survey: Patient management system instructions
Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.
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New Zealand adult hospital inpatient experience survey questionnaire
This document is a copy of the online adult hospital inpatient experience survey questionnaire.
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New Zealand adult hospital outpatient experience survey questionnaire
This document is a copy of the online adult hospital outpatient experience survey questionnaire.