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Displaying 1 - 10 of 38 results
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From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement
This workbook is designed to help you use data from the Aotearoa New Zealand adult hospital inpatient experience survey to conduct quality improvement initiatives and track the progress of these initiatives.
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Development of patient experience indicators for New Zealand
KPMG has developed a report on the development of patient experience indicators for New Zealand for the Commission.
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Patient experience surveys: flyer/poster for patients
These documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.
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Patient experience survey timetables
Timetables outlining the survey periods for the patient experience surveys.
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Nudges to improve patient experience
Using insights from behavioural science, the Health Quality & Safety Commission worked with Ogilvy and Nelson Marlborough, Northland and Waikato district health boards (DHBs) to develop ‘nudges’.
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Blog: Patient experience feedback vital to the quality of general practice care – College
Dr Kate Wang is General Manager, Quality at the Royal New Zealand College of General Practitioners.
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Co-designing nudges: Phase two of raising the bar on the national adult inpatient experience survey
Raising the bar on the national patient experience survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.
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Nominations invited for new patient experience survey topics
The Commission invites you to help us identify and prioritise new topics for the national patient experience survey programme.
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Adult primary care patient experience survey: Patient management system instructions
Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.