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Displaying 1 - 10 of 100 results
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Consumer voice: Shaping the future of health care services in Aotearoa
On 10 November 2022, people gathered from across the country for a hui in Wellington. Members of the consumer health forum Aotearoa share their perspectives and experiences of health care.
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Exploring how the way we work impacts the consumer experience
This video explores consumers' experiences of communication and decision-making, when things do not go well in health care and a clinician's perspective of what might contribute to that experience.
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Tip sheet: preparing elevator pitches
An elevator pitch is a short narrative about your project that can be used in a couple of different ways: to engage people to contribute to the improvement project and as a tool for socialising and promoting work through face-to-face interactions...
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Consumer health forum Aotearoa update – November 2023
The November 2023 update about the consumer health forum Aotearoa, from the Te Tāhū Hauora Health Quality & Safety Commission's He Hoa Tiaki | Partners in Care programme, is now available.
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Code of expectations for health entities’ engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
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Beth’s story – the dangers with invasive medical devices
Beth shares her personal story of developing a healthcare-associated infection caused by a medical device to highlight the impact these infections can have on patients and their whānau.
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Mary’s story – when things go wrong after discharge
Mary (not her real name) shares a close call with a healthcare-associated infection.
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Using health care services in the community
Knowing what is available to you in the community and what to expect may help you to get the best from your care.
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An interview with champion of consumer/whānau engagement Dr Lynne Maher
Dr Lynne Maher is the principal of co-design at Ko Awatea, Counties Manukau Health’s centre for health system innovation and improvement.
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Consumer voice: Why your community should get involved in the consumer health forum Aotearoa
Members of the consumer health forum Aotearoa share why the community voice is important.