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- Hospital Standardised Mortality Ratios model – methodology paper (July 2015)
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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
- National patient experience survey: Results for patients treated in May 2018
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Open4Results – November 2016
Open4Results is a six-monthly report on the harm prevented, and money saved, in areas the Health Quality & Safety Commission focuses on or raises awareness about.
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A window on quality 2021: COVID-19 and impacts on our broader health system – Part 1 | He tirohanga kounga 2021: me ngā pānga ki te pūnaha hauora whānui – Wāhanga 1
This year’s A window on quality explores the secondary impacts of our response on selected aspects of the functioning of our health system so we can learn from that experience and shape resilient system responses in the future.
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Adult primary care patient experience survey: protocol for reviewing patient comments
This document outlines the protocol for reviewing patient comments from the adult primary care patient experience survey.
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
- Fifth annual update on increasing transparency 2021
- National patient experience survey: Results for patients treated in August 2017
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Improving health outcomes: Pacific consumer group’s talanoa on Bula Sautu
This document is a thematic analysis of feedback on the Health Quality & Safety Commission’s report, Bula Sautu – A window on quality 2021: Pacific health in the year of COVID-19.