Video: Communicating with Māori in a health setting

Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital. 

Lana says communication with the doctor was easier once rapport was established and the family used a diary to communicate with each other so everyone knew what was going on.

Querida Whatuira-Strickland offers advice for how health workers can establish rapport with Māori.