Resource library

This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.

This infographic from the Health Quality & Safety Commission's patient deterioration programme provides information about recognition and response systems.

This factsheet from the Health Quality & Safety Commission's patient deterioration programme gives information on early investigation, treatment and referral for sepsis.

Between July 2017 and June 2018, we worked with Ko Awatea’s Dr Lynne Maher and the four Kōrero mai lead sites to co-design patient, family and whānau escalation of care processes.

There are many myths surrounding patient, family and whānau escalation of care. This factsheet outlines the common myths and explains where you can find further information about them.

Interactive version of a vital signs chart which includes the New Zealand early warning score.

The health of pregnant and recently pregnant women can deteriorate for many reasons. At times, the failure to recognise signs of deterioration, escalate care and respond appropriately can cause preventable deterioration.

This resource is designed to help hospital staff plan and engage executive and senior leaders in IPC walk rounds, capture issues and suggestions, and develop and implement improvements.

Case study from the three test sites exploring the complexity of communication relating to escalation.

This brief formative summary on Kōrero mai gives an overview of Synergia's engagement with cohort two of the patient deterioration programme workstream: the patient, family and whānau escalation system.