Resource library

Alwena was diagnosed with stage 4 peritoneal cancer. In this video, her husband Jim (a health care professional) shares the story of Alwena's diagnosis and their whānau's experience within the health system.

This resource aims to support primary care providers, alliances and primary health organisations (PHOs) to progress consumer engagement in primary care. It offers context, tools and examples for primary care providers, alliances and PHOs to consider.

Raising the Bar on the National Patient Experience Survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.

The philosophy of care, Eden Principles and code of rights and conduct from Enliven.

Dr Janice Wilson talks with Dr Chris Walsh about the Commission's role in consumer engagement and the partners in care framework.

Ron Paterson is a former Health and Disability Commissioner. Ron and his family had an experience of great care when Ron's father, Ian, was taken to Middlemore Hospital after a major heart attack.

Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital.

A guide to developing a framework for collecting information from consumers to improve the quality of health and disability services.

The 2015–16 co-design programme was delivered in two DHBs over an eight-month period from October 2015 to May 2016. The evaluation report, interviews and case studies from the programme are now available.