Kia haumaru te tuku pūrongo
Safe reporting
Creating a safe reporting environment
A safe culture surrounding reporting allows consumers, whānau and health care workers to raise concerns, report events, ask questions or make suggestions without negative personal consequences. Creating a psychologically safe culture requires work at all levels of an organisation and should be woven throughout all aspects of any review process.
Resources
When things go wrong during the delivery of care to patients it affects staff too.
Immediate and ongoing practical and emotional support is available to all staff involved in, or affected by, patient safety incidents.
View the resources here and click the ‘Other supports' link to find the ASSIST ME model.
Professor Amy Edmondson is the Novartis Professor of Leadership and Management at Harvard Business School and a world-renowned leader in organisational learning, leadership and teamwork.
Listen to the podcast here.
This information explains the process of raising concerns with the Health and Disability Commissioner about health care a consumer has received.
This scoping review examines literature on how seriously ill patients and their family members experience spiritual distress within inpatient settings.
ASSIST ME: A Model of Staff Support following Patient Safety Incidents in Healthcare (HSE Ireland)
When things go wrong during the delivery of care to patients it affects staff too.
Immediate and ongoing practical and emotional support is available to all staff involved in, or affected by, patient safety incidents.
View the resources here and click the ‘Other supports' link to find the ASSIST ME model.
Psychological safety podcast – The Mind Full Medic
Professor Amy Edmondson is the Novartis Professor of Leadership and Management at Harvard Business School and a world-renowned leader in organisational learning, leadership and teamwork.
Listen to the podcast here.
Health and Disability Commissioner reporting process
This information explains the process of raising concerns with the Health and Disability Commissioner about health care a consumer has received.
Spiritual Distress Within Inpatient Settings—A Scoping Review of Patients' and Families' Experiences
This scoping review examines literature on how seriously ill patients and their family members experience spiritual distress within inpatient settings.
Last updated: 4th July, 2023
