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Principles for engaging consumers and whānau in mental health and addiction adverse event reviews
This information is provided for mental health and addiction (MHA) services. It is intended to guide adverse event review facilitators on the principles of engaging with consumers and their whānau affected by an adverse event and to complement...
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Ngā Poutama: Consumer, family and whānau experience survey flyer
Flyer for consumers, family and whānau about the Ngā Poutama consumer, family and whānau experience survey.
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Storyboards and presentations from the Connecting Care co-design workshop
Storyboards and presentations from the mental health and addiction quality improvement programme Connecting Care co-design workshop, held on 21–22 November 2018.
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Evidence review to inform development of the mental health and addiction quality improvement programme ‘Learning from adverse events and consumer experience’ project
This evidence review is designed to inform the development of a mental health and addiction quality improvement project to improve learning from adverse events and consumer experience within the framework of the National Adverse Events Reporting Poli
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Pono consumer story: Kolini Baker
In this video Kolini Baker tells the story of her journey with mental ill health and her transition from acute care to community care.
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Mental health and addiction quality improvement programme evaluation 2023
An evaluation of the mental health and addiction quality improvement programme, undertaken by social research company Litmus in late 2023.
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Pono consumer story: Haki Davis
Haki Davis shares his experience of seclusion in Aotearoa New Zealand as part of the Health Quality & Safety Commission's Pono consumer stories project.
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Frequently asked questions | Ngā Poutama Oranga Hinengaro: Quality in Context survey of mental health and addiction services
A list of frequently asked questions about Ngā Poutama Oranga Hinengaro: Quality in Context survey of mental health and addiction services.
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Ngā Poutama: Consumer, family and whānau experience survey privacy impact statement
Privacy impact statement for Ngā Poutama: Consumer, family and whānau experience survey.
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Ngā Poutama: Consumer, family and whānau experience survey privacy summary
Privacy summary for Ngā Poutama: Consumer, family and whānau experience survey.