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Open communication refers to the timely and transparent approach to communicating with consumers and whānau when harm or the potential for harm has occurred. It is a key step to a relational response and approach to understanding the experiences of the people harmed. Open communication should maintain or restore the tapu or dignity of all the people involved.
The Healing, learning and improving from harm policy hub is a regularly updated resource, and more links and information will be added at a later date.
Resources
Health and Disability Commissioner’s guidance on open disclosure policies
The principles underpinning open disclosure were established over 25 years ago and remain constant: health care providers should openly and honestly discuss adverse events that occur during health care and harm patients. Read the guidance here.
Published: 20 Jun 2023Modified: 4 Jul 2023
