Aotearoa Patient Safety Day 2024

Aotearoa Patient Safety Day is a commitment to consumers and healthcare workers that our health services strive to provide the best and safest care possible, every time.

This year we will be celebrating the day on Friday, 15 November.

The 2024 theme is “Supporting Diagnosis”, focused on improving outcomes through listening and manaakitanga

We are guided by the World Health Organisation’s theme which is focused on diagnostic errors.

This year we have taken the topic from the WHO (as above) and adapted it to reflect the uniqueness of health care in Aotearoa New Zealand. We recognise the diagnostic process is inherently uncertain and influenced by many factors.

The way we listen to the consumer and their whānau, and demonstrate manaakitanga (kindness, respect and support) shapes everyone’s understanding of the issues to inform diagnosis. As clinicians we want to encourage questions to help make decisions together, and for the consumers and their whānau to leave feeling heard and well informed.

As health organisations we need to support our health care workers through protecting the space to enable listening and manaakitanga to support diagnosis.

Resources for Aotearoa Patient Safety Day

To show our support, we have created some new digital resources for you to share online and in the workplace. There are also some existing resources which have a strong focus on showing manaaki to consumers and whānau, and listening to create safe spaces further below.