We want to know about your experiences with doctors, nurses and other staff at your general practice or community health clinic. Your valuable feedback will be used to help improve the quality of care, patient safety and access to health services.
Your feedback has the power to change how health services are provided to you, your whānau and your community in the future.
Taking part is voluntary and will not affect access to health care by you or your whānau. This survey is an opportunity to anonymously tell your general practice or community health clinic what they did well and what they could do better. Your answers will not be connected to you in any way. We value your feedback.
The survey should take about 10 to 15 minutes to complete, depending on your answers. Once you start the online questionnaire, you can return later to complete it.
If you have received a survey and have questions about participating in or technical issues with the survey, please email support@myexperience.health.nz or call the survey helpline on 0800 121 650 (9am–4pm Monday to Friday).
You can also see our frequently asked questions below.
The adult primary care patient experience survey is designed to find out about patients’ experiences in primary care. The survey covers different aspects of primary care experiences: communication, partnership, coordination, physical and emotional needs, cultural safety and access to care. Your feedback will be used to help improve the quality of care and access to health services in local communities across Aotearoa New Zealand.
The survey is run four times a year as part of the Aotearoa New Zealand patient experience survey programme by Te Tāhū Hauora Health Quality & Safety Commission, with support from Te Whatu Ora, on behalf of your general practice or community health clinic.
Ipsos New Zealand, an independent research company, has been contracted to carry out the survey. You can find out more information about Ipsos on their website.
Every 3 months, a national selection of adult patients who are enrolled with and had a consultation or other contact with their general practice or community health clinic over a 2-week period may be invited to take part. Children under 15 years are not surveyed.
You won’t be asked to take part more than once every 6 months. In fact, there is only a 20 percent chance that a patient who sees a doctor or nurse once a month will be invited to take part twice in the same year.
The survey gives you a voice, which the health teams that care for you can hear in a direct and timely way. This is your opportunity to tell your general practice or community health clinic what went well and if there is anything they could have done better. Your feedback is important and will be used to help improve the quality of care and access to health services in local communities across Aotearoa New Zealand. Your feedback has the power to change how health services are provided to you, your whānau and your community in the future.
The survey will help general practices, community health clinics and primary health organisations understand how well they are meeting patient needs and how they can improve the service they are offering you, your whānau and your community. The information gathered at local, regional and national levels is used to benchmark patient experiences across the country and to improve services locally.
If you are invited to take part, you will get an email or text message with instructions about how to log into the survey, along with a link and login code or case ID. If you use Spark, Skinny, Vodafone or 2degrees mobile networks, you will not be charged for data while you complete the survey.
1. Click on the green ‘Start the survey’ button in the email. This is a direct link and will automatically enter your login code for you.
OR
2. Visit the survey site directly at myexperience.health.nz/Survey/v2 and enter your login code. You can find your login code in the email, above the green ‘Start the survey’ button. For example: ‘Your login code is ABC123.’
Text message
1. Click on the URL link in the text message, for example: myexperience.health.nz/v2/s/ABC123
OR
2. Visit the survey site directly at myexperience.health.nz/Survey/v2 and enter your case ID number. You can find your case ID number at the end of the URL in the text message, for example: myexperience.health.nz/Survey/v2/s/ABC123.
If you have technical issues with the survey, please email support@myexperience.health.nz or call the survey helpline on 0800 121 650 (9am–4pm Monday to Friday).
Yes, they can, but please ensure the answers given are from your point of view and not the opinion of the person helping you. You can also call the survey helpline on 0800 121 650 (9am–4pm Monday to Friday).
Contact information was provided by Te Whatu Ora Health New Zealand, on behalf of your general practice or community health clinic, for the purpose of this survey only.
All information is stored on an encrypted New Zealand server, and protocols are in place to maintain a high standard of security throughout the survey. All personally identifiable contact information will be permanently deleted from the system at the end of the survey.
Te Tāhū Hauora Health Quality & Safety Commission has strict requirements that Ipsos and its partners must keep to when handling contact details and survey responses. See the Ipsos website for more information on their privacy policy: www.ipsos.com/en-nz/privacy-data-protection.
Also see the Patient experience surveys: Privacy impact assessment report. This addresses the impact that the survey and reporting may have on individual privacy and outlines steps to assess and minimise potential areas of risk along with compliance with the information privacy principles.
The survey does not record your name, date of birth or any other personal information that may identify you. Answers to the survey questions will not be used to identify participants unless you choose to have someone contact you at the end of the survey.
Each survey round will be open for 3–4 weeks to give you plenty of time to share your feedback.
You can share feedback directly with your general practice or community health clinic.
Please email Ipsos at support@myexperience.health.nz or call the survey helpline on 0800 121 650 (9am–4pm Monday to Friday).
You can unsubscribe from future patient experience surveys by:
If calling or emailing, please make it clear that you want to unsubscribe from the New Zealand patient experience survey programme.
View the PDF version of this infographic here: Key findings from the primary care patient experience survey.
The adult primary care patient experience survey is designed to find out about patients’ experiences in primary care. The survey covers different aspects of primary care experiences: communication, partnership, coordination, physical and emotional needs, cultural safety and access to care. Your feedback will be used to help improve the quality of care and access to health services in local communities across Aotearoa New Zealand.
The survey is run four times a year as part of the Aotearoa New Zealand patient experience survey programme by Te Tāhū Hauora Health Quality & Safety Commission, with support from Te Whatu Ora, on behalf of your general practice or community health clinic.
Ipsos New Zealand, an independent research company, has been contracted to carry out the survey. You can find out more information about Ipsos on their website.
Every 3 months, a national selection of adult patients who are enrolled with and had a consultation or other contact with their general practice or community health clinic over a 2-week period may be invited to take part. Children under 15 years are not surveyed.
You won’t be asked to take part more than once every 6 months. In fact, there is only a 20 percent chance that a patient who sees a doctor or nurse once a month will be invited to take part twice in the same year.
The survey gives you a voice, which the health teams that care for you can hear in a direct and timely way. This is your opportunity to tell your general practice or community health clinic what went well and if there is anything they could have done better. Your feedback is important and will be used to help improve the quality of care and access to health services in local communities across Aotearoa New Zealand. Your feedback has the power to change how health services are provided to you, your whānau and your community in the future.
The survey will help general practices, community health clinics and primary health organisations understand how well they are meeting patient needs and how they can improve the service they are offering you, your whānau and your community. The information gathered at local, regional and national levels is used to benchmark patient experiences across the country and to improve services locally.
If you are invited to take part, you will get an email or text message with instructions about how to log into the survey, along with a link and login code or case ID. If you use Spark, Skinny, Vodafone or 2degrees mobile networks, you will not be charged for data while you complete the survey.
1. Click on the green ‘Start the survey’ button in the email. This is a direct link and will automatically enter your login code for you.
OR
2. Visit the survey site directly at myexperience.health.nz/Survey/v2 and enter your login code. You can find your login code in the email, above the green ‘Start the survey’ button. For example: ‘Your login code is ABC123.’
Text message
1. Click on the URL link in the text message, for example: myexperience.health.nz/v2/s/ABC123
OR
2. Visit the survey site directly at myexperience.health.nz/Survey/v2 and enter your case ID number. You can find your case ID number at the end of the URL in the text message, for example: myexperience.health.nz/Survey/v2/s/ABC123.
If you have technical issues with the survey, please email support@myexperience.health.nz or call the survey helpline on 0800 121 650 (9am–4pm Monday to Friday).
Yes, they can, but please ensure the answers given are from your point of view and not the opinion of the person helping you. You can also call the survey helpline on 0800 121 650 (9am–4pm Monday to Friday).
Contact information was provided by Te Whatu Ora Health New Zealand, on behalf of your general practice or community health clinic, for the purpose of this survey only.
All information is stored on an encrypted New Zealand server, and protocols are in place to maintain a high standard of security throughout the survey. All personally identifiable contact information will be permanently deleted from the system at the end of the survey.
Te Tāhū Hauora Health Quality & Safety Commission has strict requirements that Ipsos and its partners must keep to when handling contact details and survey responses. See the Ipsos website for more information on their privacy policy: www.ipsos.com/en-nz/privacy-data-protection.
Also see the Patient experience surveys: Privacy impact assessment report. This addresses the impact that the survey and reporting may have on individual privacy and outlines steps to assess and minimise potential areas of risk along with compliance with the information privacy principles.
The survey does not record your name, date of birth or any other personal information that may identify you. Answers to the survey questions will not be used to identify participants unless you choose to have someone contact you at the end of the survey.
Each survey round will be open for 3–4 weeks to give you plenty of time to share your feedback.
You can share feedback directly with your general practice or community health clinic.
Please email Ipsos at support@myexperience.health.nz or call the survey helpline on 0800 121 650 (9am–4pm Monday to Friday).
You can unsubscribe from future patient experience surveys by:
If calling or emailing, please make it clear that you want to unsubscribe from the New Zealand patient experience survey programme.
View the PDF version of this infographic here: Key findings from the primary care patient experience survey.
