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Te Pū rauemi KOWHEORI-19 COVID-19 resource hub

Support for people working in health during the COVID-19 pandemic. Find information about how you can support yourselves and others, including consumers, teams and colleagues which complements and aligns with Ministry of Health resources.

Kia āta kōwhiri Choosing Wisely

The Choosing Wisely campaign seeks to reduce harm from unnecessary and low-value tests and treatment.

Survey resources for home and community support services staff

This page has information and links to resources for staff, to support participation in the national home and community support services experience survey.

Communications toolkit

The more people who take part in the survey, the better quality of information you will have about their experiences of your service. 

You can use simple tools to promote the survey, which could help achieve a higher response rate. You can find these in the Communications toolkit. 

Comms toolkit accordion set

FAQs for participants

The ‘Been invited to take part?’ webpage has information and frequently asked questions about the survey. This link is included in the email sent to people when they are invited to take part in the survey. 

Privacy impact assessment report

The Home and community support services experience survey: Privacy impact assessment report addresses the impact that the survey may have on individual privacy, and outlines steps taken to assess and minimise potential areas of risk along with compliance with the information privacy principles.

Home and community services experience survey: Privacy impact assessment report (PDF) 

Need help?

Contact your organisation’s survey lead, who can help with information about the survey and what you need to do.  

Ipsos New Zealand is also available to help if needed. Call 04 974 8630 or email: NZPatientExperienceSurvey@ipsos.com. You can also contact Te Tāhū Hauora Health Quality & Safety Commission at survey@hqsc.govt.nz. 

Survey timeline

Here is the survey timeline.

Published: 5 Jul 2024 Modified: 20 Sep 2024