Our national patient experience surveys collect and measure patient feedback on health care for quality improvement. The patient experience survey programme is one of the largest public survey programmes in Aotearoa New Zealand.
Our patient experience surveys are designed to find out what went well and what can be improved about patients’ experiences of health care in Aotearoa New Zealand. Every 3 months, a national selection of adult hospital and primary care patients are invited to take part. Children aged under 15 years are not surveyed. Participation is voluntary and anonymous.
The patient experience survey programme comprises three national surveys: the adult primary care patient experience survey, the adult hospital inpatient experience survey and the adult hospital outpatient experience survey. An additional survey was run in July 2020 to explore patients’ experiences of care during the COVID-19 pandemic.
The surveys cover different aspects of patient experience, including communication, partnership, physical and emotional needs, cultural safety and access to care.
The feedback collected is used to help improve the quality of care, patient safety and access to health services. Information gathered at local, regional and national levels is used to benchmark patient experiences across the country and improve services locally.
For more information about the survey programme, please contact survey@hqsc.govt.nz.
If you have been invited to take part in one of our patient experience surveys, you can find further information about participating on the 'Been invited to take part?' page.
