The Health Quality & Safety Commission launches Experience Explorer

New explorer tool

The Health Quality & Safety Commission (the Commission) welcomes the introduction of the Pae Ora (Healthy Futures) Act. The Act includes a role for the Commission to support the health sector to ensure consumer and whānau perspectives are reflected in health service design, delivery and evaluation. 

In support of this new direction, the Commission has launched the Experience Explorer, an improved tool for public reporting of results from the national patient experience programme. 

The explorer provides access to results from the Commission’s adult hospital inpatient experience and adult primary care patient experience surveys.  

Four times a year, the survey programme invites patients to provide feedback. In 2021/22, more than 130,000 respondence provided feedback.  

Experience Explorer presents this feedback broken down by district health board, age, gender, ethnic group and disability status, which are important starting points to understand who is experiencing better and poorer quality of care.  

Experience Explorer makes patient experience data transparently available to the public and is a step towards a patient- and whānau-centred health system.