Implementing a relational approach when things don’t go to plan in the health care setting

The Health Quality & Safety Commission (the Commission) has a focus on restorative practice and hohou te rongo, which is peace-making from a te ao Māori world view. Restorative practice is about healing and learning after a harmful health care event. 

The Commission is involved in an educational partnership to increase health sector capability in developing restorative initiatives. We are working in partnership with the Te Ngāpara Centre for Restorative Practice at Victoria University of Wellington and the National Collaborative for restorative practice. 

We are pleased to see the uptake of the Commission’s co-sponsored micro-credential education opportunities due to start this month. Elizabeth Wood (general practitioner by training and clinical director of clinical governance at Nelson Marlborough Health) is encouraging health practitioners to sign up for the micro-credentialling and give it a go. 

Watch Elizabeth talk about the importance of taking a more relational approach when things don’t go to plan in the health care setting and how doing so enables more opportunities to learn and heal. 

More information about educational opportunities and how to sign up is here:  https://www.hqsc.govt.nz/our-work/system-safety/restorative-practice/education