Healing, learning and improving from harm policy

Read the policy

Read the user guide

Submit an event

Whai wāhi a te kiritaki me te whānau

Consumer and whānau participation

Kia aro ki te ahurea

Culturally responsive practice

Mana taurite

Equity

Kia kōrerorero noa

Open communication

Mahi haumanu, hohou te rongo

Restorative practice and hohou te rongo

Kia haumaru te tuku pūrongo

Safe reporting

Creating a safe reporting environment

Tā te pūnaha kawenga

System accountability

Templates to support review processes.

Tā te pūnaha ako

System learning

Learning from harm education

Code of expectations for health entities’ engagement with consumers and whānau

The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.

Pou hihiri, Pou o te aroha | Healing and learning from harm

Pou hihiri, Pou o te aroha | Healing and learning from harm was developed by the Diana Unwin Chair in Restorative Justice and Stella Maris productions in consultation with several health sector and Māori partners, and funded by the Commission.