Consumer stories & videos

A video collection of consumer stories, in their own words.

The Commission has produced a number of videos of consumers, including the stories of our current and former consumer network representatives. Use the links below to access the videos.

Consumer stories

Click on the portraits to view consumer videos about consumer engagement.

Provider stories

Consumer engagement: Partners in care framework
Hand hygiene: Clinicians talk about the importance of hand hygiene

Māori responsiveness

"These videos, a series from the Health Quality & Safety Commission, are of Māori telling their stories about engaging with health care services.

The korero range from individuals that have received treatment themselves through to people that have supported their loved ones through their treatment for a health condition.

All of the participants work within a Māori health service so their perspective encompasses a Māori world view both as a consumer and provider of services. The taonga they have shared is considered a gift to us all working in health."

Dianne Wepa, Senior Clinical Workforce Coordinator – Maori Health

Patient story: Video: Communicating with Māori in a health setting

Glossary of terms

Hapu: sub-tribe
Hauora: health
Himene: hymn
Hinengaro: mind; heart, conscience
Hui: meeting
Iwi: tribe; people
Kaitakawaenga: Maori liaison
Karakia: prayer
Kaumatua: male elder
Kaupapa: rule; basic idea; foundation
Korero: speaking; dialogue
Kuia: woman elder
Manaakitanga: hospitality
Marae: meeting house
Mawehe: be separated
Mihi: greet; admire
Paepae: orators; bench
Tinana: body, trunk
Tupapaku: corpse
Waiata: song or chant often following a speech
Wairua: spirit
Whānau: family
Whakamoemiti: prayers to give thanks
Whakapapa: genealogy; lineage; descent
Whakawhanaungatanga: relationships
Whare: house

Published: 22 Oct 2021 Modified: 2 Jun 2022